1. Information We Collect

At lerinavoxari, we collect information that helps us provide better financial decision-making services. This happens when you visit our website, create an account, or interact with our tools.

Personal Information

• Name, email address, and phone number when you register
• Financial goals and preferences you share with our tools
• Communication records when you contact our support team
• Payment information for premium features (processed securely through third-party providers)

Technical Information

• IP address and browser details
• Pages you visit and time spent on our site
• Device information and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to make our financial guidance tools more helpful and relevant to your situation.

• Personalizing financial recommendations based on your goals
• Sending important updates about your account or our services
• Improving our website functionality and user experience
• Providing customer support when you need assistance
• Conducting research to enhance our decision-making tools
• Complying with Australian financial services regulations

3. Information Sharing and Disclosure

We share your information only in specific circumstances that support our service or meet legal requirements.

Service Providers

We work with trusted companies that help us operate our platform:

• Cloud hosting services for secure data storage
• Email services for account communications
• Analytics providers to understand website usage
• Payment processors for premium subscriptions

Legal Requirements

We may disclose information when required by Australian law or to:

• Respond to court orders or government requests
• Protect our rights or property
• Investigate potential fraud or security issues
• Comply with Australian Privacy Principles

4. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have several rights regarding your personal information:

We respond to privacy requests within 30 days. Some requests may take longer if verification is required or if the request is complex.

5. Data Security and Protection

We take protecting your information seriously, especially given the financial nature of our services.

Security Measures

• SSL encryption for all data transmission
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information
• Secure data centers with physical protection measures
• Employee training on privacy and security practices

Data Breach Response

If a security incident affects your personal information, we will:

• Notify you within 72 hours of discovering the breach
• Report to the Australian Privacy Commissioner if required
• Take immediate steps to secure your data
• Provide clear information about what happened and next steps

6. Data Retention and Deletion

We keep your information only as long as needed to provide our services or meet legal requirements.

Retention Periods

• Account information: Retained while your account is active
• Financial preferences: Deleted 2 years after account closure
• Communication records: Kept for 5 years for quality purposes
• Website analytics: Anonymized after 3 years
• Payment records: Retained for 7 years per Australian tax law

When we delete your information, we ensure it's removed from all our systems, including backups, within 90 days.

7. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and help us understand how people use our financial tools.

Types of Cookies

• Essential cookies: Required for basic website functionality
• Preference cookies: Remember your settings and choices
• Analytics cookies: Help us understand website usage patterns
• Marketing cookies: Used for relevant advertising (optional)

You can control cookies through your browser settings, though disabling some cookies may affect website functionality.

8. International Data Transfers

While lerinavoxari operates primarily in Australia, some of our service providers are located overseas.

Countries Where Data May Be Processed

• United States (cloud hosting and analytics)
• European Union (email services)
• Singapore (payment processing)

9. Children's Privacy

lerinavoxari's financial decision-making tools are designed for adults. We don't knowingly collect information from anyone under 18.

If you're a parent and believe your child has provided us with personal information, please contact us immediately. We will delete any information we've collected from children under 18.

10. Changes to This Privacy Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements.

• We'll notify you by email about significant changes
• Minor updates will be posted on this page with a new date
• You can always find the current version at lerinavoxari.com/privacy-policy

Continuing to use our services after changes take effect means you accept the updated policy.